Shipping & Returns

Shipping

How much does it cost?

Postage usually £2.95, any deductions because of the size/qty of the item(s) will be made at checkout, orders over £20 are free within the UK.

How is my order sent?

All orders are sent using Royal Mail delivery service

Tell me about your packaging

We only use recycled packaging, great news for the environment! Please ensure you recycle all packaging

Returns

Can I return items if I'm not happy with them?

Yes, absolutley. Just make sure all items are unopened and in a sellable condition

How long do I have to return items?

We accept returns within 14 days from purchase

Will it cost me anything to return items to you?

Unfortuantly yes, unless the item is faulty. It is the customers responsability to pay for any return postage costs incurred

Can I exchange items?

Yes, just send the item back and we will refund you. Then you can reorder again, however please note that the customer will incur another postage cost, unless the order is over £20, then it's free!

Where do I send returns/exchanges?

Please email us for return address details info@elsh.co.uk