DELIVERY & RETURNS

Delivery:

How much does it cost?

For non local deliveries (SG8 postcodes), we charge £2.95 per order. If your order is over £25, then it's free within the UK!

When will my order be despatched?

Orders are normally despatched within 1-2 business days. If for any reason there’s a delay we will let you know. 

Will you let me know when my order has been despatched?

Yes, you will receive an email confirming when it has been sent.

How is my order sent?

All orders are sent using Royal Mail's standard delivery service. Other services are available, please see details at checkout.

Tell me about your packaging

We only use packaging that is recyclable, including paper parcel tape. This is great news for the environment! 

Find out more: Free Local Delivery (SG8 postcode)

Refunds & Exchanges:

Can I return or exchange items if I'm not happy with them?

Yes, absolutley. Just make sure all items are unopened and in a sellable condition

How long do I have to return items?

We accept returns within 14 days from purchase

Will it cost me anything to return items to you?

Unfortuantly yes, unless the item is faulty. It is the customers responsability to pay for any return postage costs incurred

Can I exchange items?

Yes, just send the item back and we will refund you. Then you can reorder again, however please note that the customer will incur another postage cost, unless the order is over £25, then it's free!

Where do I send returns/exchanges?

Please email us for return address details info@elsh.co.uk

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